At casualbynature.com we do all we can to provide you with the correct information in terms of details and measurements to ensure you have the most informed decision upon purchasing your chosen item. As a small business offering the products we do and prices we sell at we are not set up to deal with returns so we would like to stress please make sure you are completely happy with your order before purchasing. We are however available to answer any queries you may have about an item so please do not hesitate to get In touch via email at firstname.lastname@example.org.
We offer a 14 day return and exchange for store credit policy from the date the order is placed. We are a small business that is not set up to deal with a high volume of returns. Return postage is covered by buyer.
If you would like a cash refund there is a flat 7% transaction fee on the order value to cover the transaction fees we occur from the payment and website providers. Return postage is covered by buyer
If you have placed an order and would like to cancel before it is dispatched you will be charged a flat 7% transaction fee on the order value to cover transaction costs that we are still charged.
Orders placed during sale events are eligible for store credit exchange only. The items are at clearance prices at this point.
Orders placed from outside of the United Kingdom are not eligible for returns or refunds.